General terms and conditions

I. Basic provisions

1. These general terms and conditions (hereinafter referred to as " terms and conditions ") are issued:

Sneakersuply, sro registered in OR OS Trnava, insert number 55428/T

ID: 55881840

VAT number: 2122118537

VAT number: SK2122118537

with registered office: Ulica Titusa Zemana 9450/16, 917 01 Trnava, Slovakia

Contact details:

e-mail: info@sneakersupply.eu

phone: +421 905 414 989

www.sneakersupply.eu

Bank connection:

Currency: EUR

IBAN: SK62 1100 0000 0029 4516 0918

Account number: 000000-2945160918/1100

2. These terms and conditions regulate the mutual rights and obligations of the seller and the buyer (hereinafter referred to as: " buyer "), who enter into a purchase contract for goods through the web interface located on the website available at the address www.sneakersupply.eu (hereinafter referred to as: " online store ") or at the seller's premises or in another way.

3. The provisions of the Terms and Conditions are an integral part of the contract concluded between the contracting parties primarily through the Internet Store.

4. Any deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

II. Information about goods and prices

1. Information about the goods, including the price of the individual goods and their main features, are listed for the individual goods in the online store catalog. The prices of the goods are listed including all related fees. The prices of the goods remain valid for the period during which they are displayed in the online store. This provision does not exclude the negotiation of a purchase contract under individually agreed conditions.

2. All presentations of goods in the online store catalog are informative in nature and the seller is not obliged to conclude a purchase contract with the buyer.

3. Information on costs associated with packaging and delivery of goods is published in the online store.

III. Order and conclusion of purchase contract

1. Costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are paid by the buyer himself. These costs do not differ from the base rate.

2. The buyer orders the goods in the following ways:

• through your customer account if you have previously registered in the online store.
• by filling out the order form without registration.

3. When placing an order, the buyer selects the goods, the number of goods, the method of payment and delivery.

4. Before sending the order, the buyer is allowed to check and change the data he entered in the order. The data given in the order are considered correct by the seller. The condition for the validity of the order is the filling in of all mandatory data in the order form and confirmation by the buyer that he has become familiar with these terms and conditions.

5. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the email address that the buyer entered when placing the order. This confirmation is considered the conclusion of the contract. The seller's current terms and conditions are attached to the confirmation. The purchase contract is concluded by confirmation of the order by the seller to the buyer's email address.

6. In the event that the seller cannot fulfill any of the requirements stated in the order, he will send the buyer an amended offer to his email address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in such a case by the buyer's confirmation of acceptance of this offer to the seller at his email address specified in these terms and conditions.

7. All orders accepted by the seller are binding. The buyer can cancel the order until the buyer is notified of the acceptance of the order by the seller. The buyer can cancel the order by phone on the seller's phone number or by electronic message to the seller's email, both of which are listed in these terms and conditions.

8. In the event that there was an obvious technical error on the part of the seller when specifying the price of the goods in the online store, or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this clearly incorrect price, even if an automatic confirmation was sent to the buyer on receipt of the order according to these terms and conditions. The seller informs the buyer about the error without undue delay and sends the buyer an amended offer to his e-mail address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in that case by confirmation of acceptance by the buyer to the seller's email address.

IV. Customer account

1. Based on the buyer's registration in the online store, the buyer can access his customer account. The buyer can order goods from his customer account. The buyer can also order goods without registration.

2. When registering for a customer account and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data in the user account in case of any change. The data provided by the buyer in the customer account and when ordering goods are considered correct by the seller.

3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any misuse of the customer account by third parties.

4. The buyer is not entitled to allow third parties to use the customer account.

5. The seller can cancel the user account, especially if the buyer does not use his user account for a longer period of time, or if the buyer violates his obligations under the purchase contract and these terms and conditions.

6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

V. Payment terms and delivery of goods

1. The buyer can pay the price of the goods and all costs associated with the delivery of the goods according to the purchase contract in the following ways.

• Cashless payment via Google Pay.
• Cashless payment via Apple Pay service.
• Cashless via credit card.
• In cash or by credit card when paying on delivery.
• In cash or by credit card for personal collection.

2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the contractual amount. Unless explicitly stated otherwise, the purchase price also includes the cost associated with the delivery of the goods.

3. In the case of payment in cash, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 5 working days from the conclusion of the purchase contract.

4. In the case of payment through a payment gateway, the buyer follows the instructions of the relevant provider of electronic payments.

5. The Seller does not require any advance payment or other similar payment in advance from the Buyer. Payment of the purchase price before the goods are shipped is not a deposit.

6. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in the event of a technical failure, within 48 hours at the latest.

7. The goods are delivered to the buyer:

• to the address specified by the buyer in the order
• through the dispatch office of shipments to the address of the dispatch office specified by the buyer,
• by personal collection after agreement with the seller.

8. The choice of delivery method is made during the ordering of goods.

9. The costs of delivering the goods, depending on the method of sending and receiving the goods, are stated in the buyer's order and in the seller's confirmation of the order. If the method of transport is agreed on the basis of a special request of the buyer, the buyer bears the risk and possible additional costs associated with this method of transport.

10. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.

11. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in case of any defects, to notify the carrier immediately. In the event of detection of a violation of the packaging indicating unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.

12. The seller issues a tax document - invoice to the buyer. The tax document is sent to the buyer's email address.

13. The buyer acquires the ownership right to the goods by paying the entire purchase price for the goods, including delivery costs, but first by receiving the goods. Liability for accidental loss, damage or destruction of the goods passes to the buyer at the moment of acceptance of the goods or at the moment when the buyer had the obligation to accept the goods, but did not do so in violation of the purchase contract.

VI. Withdrawal from the contract

1. A buyer who concluded a purchase contract outside of his business activity as a consumer has the right to withdraw from the purchase contract.

2. The deadline for withdrawing from the contract is 14 days

• from the day of receipt of the goods,
• from the date of acceptance of the last delivery of goods, if the subject of the contract is several types of goods or delivery of several parts
• from the date of acceptance of the first delivery of goods, if the subject of the contract is a regularly recurring delivery of goods.

3. The buyer cannot, among other things, withdraw from the purchase contract:

• provision of services, if they were provided with his prior express consent before the expiration of the period for withdrawal from the contract and the seller informed the buyer before concluding the contract that in such a case he does not have the right to withdraw from the contract.
• delivery of goods or provision of services, the price of which depends on fluctuations in the financial market independent of the will of the seller and which may occur during the withdrawal period.
• delivery of goods that have been modified according to the wishes of the buyer or for the buyer.

4. In order to comply with the deadline for withdrawal from the contract, the buyer must send a declaration of withdrawal within the deadline for withdrawal from the contract .

5. For the purpose of withdrawing from the contract, the buyer must meet the conditions for return or complaint, which can be found in the "return of goods" section. The seller will immediately confirm the acceptance of the withdrawal from the contract to the buyer.

6. The buyer who withdraws from the contract is obliged to return the goods to the Seller within 14 days from the date of withdrawal from the contract. The buyer bears the costs associated with returning the goods to the seller, even if the goods, due to their nature, cannot be returned by regular mail.

7. If the buyer withdraws from the contract, the seller will return the funds received from the buyer to the buyer immediately, but no later than 14 days after the withdrawal from the contract, in the same way. The seller will return the received funds to the buyer in another way only if the buyer agrees and if it does not incur additional costs.

8. If the buyer does not accept the goods, he has not withdrawn from the purchase contract and is obliged to compensate the damage caused to the seller (packaging and postage). To withdraw from the contract, it is necessary to fill in the return form.

9. The seller is obliged to return to the buyer the funds specified in the purchase contract, including the costs of transport to the buyer, but not the costs of return transport to the seller, these costs are borne by the buyer. funds will be returned within 30 days from the day the seller takes over the product from the buyer. Only in the event that the seller made a mistake and delivered unsatisfactory or other goods to the buyer, the seller, after mutual communication, will take responsibility and provide the buyer with a return code for the return shipment before the return shipment, and thus the seller will pay the costs of the return shipment.

10. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.

11. The goods must be returned by the buyer to the seller undamaged, unworn and unpolluted, in the original packaging and with all packaging components. The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.

12. The seller is entitled to withdraw from the purchase contract due to sold out of stocks, unavailability of goods, or when the manufacturer, importer or supplier of goods has stopped production or import of goods. The seller immediately informs the buyer via the email address specified in the order and returns within 14 days from the notification of withdrawal from the purchase contract all funds, including delivery costs, which he received from him under the contract, in the same way, or in a way specified by the buyer.

VII. Rights from defective performance

1. The seller is responsible to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:

• the goods have the properties that the parties agreed upon, and if there is no agreement, they have the properties that the seller or manufacturer described or that the buyer expected with regard to the nature of the goods and based on the advertisement made by the seller,
• the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used,
• the goods correspond to the quality or design of the agreed sample or design, if the quality or design was determined according to the agreed sample or design,
• is the goods in the corresponding quantity or weight and
• the goods comply with the requirements of legal regulations.

2. If the defect becomes apparent within twelve months of the buyer receiving the goods, it is considered that the goods were already defective upon receipt. The buyer is entitled to exercise the right to claim a defect that occurs on the goods within twelve months of receiving the goods. This provision does not apply to goods sold at a lower price for which a lower price has been agreed, to wear and tear caused by normal use, to a defect corresponding to the degree of use or wear and tear the goods had when taken over by the buyer, or if this results from the nature of the goods, while the buyer stated acknowledges the facts.

3. In the event of a defect, the buyer can file a claim with the seller and demand, if possible due to the nature of the goods:

• exchange for new goods, which, however, due to the unique nature of the goods, is often not possible.
• repair of goods.
• a reasonable discount from the purchase price.

4. The buyer has the right to withdraw from the contract,

• if the goods have a substantial defect and it is not a defect corresponding to the degree of use or wear and tear the goods had when the buyer took them over
• if he cannot use the goods properly due to the reappearance of a defect or a defect after repair,
• in the event of multiple product defects.

5. The seller is obliged to accept the complaint in any establishment where the complaint can be accepted, or even at the registered office or place of business. The seller is obliged to issue a written confirmation to the buyer of when the buyer exercised the right, what is the content of the claim and what method of settlement of the claim the buyer requires, as well as a confirmation of the date and method of settlement of the claim, including a confirmation of the completion of the repair and the duration of the repair, or a written justification for the rejection complaints.

6. The seller or an employee authorized by him will decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate for the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be dealt with immediately, no later than 14 days from the date of the complaint, if the seller and the buyer do not agree on a longer period. Missing this deadline is considered a material breach of the contract and the buyer has the right to withdraw from the purchase contract. The moment of application of the complaint is considered to be the moment when the manifestation of the buyer's will (the exercise of the right from defective performance) reaches the seller.

7. The seller informs the buyer in writing about the result of the complaint, including electronically, no later than 30 days from the date of application of the complaint.

8. The right from defective performance does not belong to the buyer, if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself.

9. In the case of a justified complaint, the buyer has the right to compensation for the purposefully incurred costs incurred in connection with the application of the complaint. The buyer can exercise this right at the seller within a period of one month after the expiry of the warranty period.

10. The buyer has the option of choosing the method of applying for a claim.

11. The rights and obligations of the contracting parties in connection with rights from defective performance are governed by valid Czech legal regulations, taking into account the fact that the goods are not, in principle, new.

12. In the event that the buyer is interested in buying other goods from the seller, it is not possible to transfer the price of the goods on credit and take over new goods or exchange the goods for other goods with an additional payment from one of the contracting parties when returning the goods, but it is necessary, among other things on the nature of the goods, to withdraw from the contract in accordance with the legal regulations and then possibly conclude a new contract.

VIII. Delivery

1. The contracting parties may deliver all written correspondence to each other via electronic mail.

2. The buyer delivers correspondence to the seller to the email address specified in these terms and conditions. The seller delivers correspondence to the buyer to the email address specified in his customer account or in the order.

IX. Out-of-court settlement of disputes

1. The consumer has the right to contact the seller with a request for correction if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. The consumer has the right to submit a proposal to start an alternative (out-of-court) dispute resolution with an alternative dispute resolution entity, if the seller responded negatively to the request according to the previous sentence or did not respond to it within 30 days from the date it was sent. This does not affect the possibility of the consumer to turn to the court.

2. The Slovak Trade Inspection is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract, with its registered office at: Prievozská 32, 827 99 Bratislava, IČO: 17 331 927, which can be contacted for the stated purpose at the address Slovak Trade Inspection, Central Inspectorate, Department of International relations and alternative dispute resolution, Prievozská 32, 827 99 Bratislava 27, or electronically at ars@soi.sk or addr.@soi.sk. Internet address: https://www.soi.sk/. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.

3. The European Consumer Center Slovak Republic, with registered office Mlynské nivy 44/a, 827 15 Bratislava, internet address: http://esc-sr.sk/ is the contact point according to Regulation of the European Parliament and Council (EU) no. 524/2013 of May 21, 2013 on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2006/2004 and directive 2009/22/EC (regulation on the resolution of consumer disputes online).

4. The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out within the scope of its competence by the relevant District Office, trade business department. The Slovak Trade Inspection supervises, among other things, compliance with Act No. 250/2007 Coll. on consumer protection, as amended.

X. Final Provisions

1. All arrangements between the seller and the buyer are governed by the legal order of the Slovak Republic. If the relationship established by the purchase contract contains an international element, the parties have agreed that the relationship is governed by the law of the Slovak Republic. This does not affect the consumer's rights arising from generally binding legal regulations.

2. In relation to the buyer, the seller is not bound by any codes of conduct in accordance with the provisions of Act no. 250/2007 Coll. on consumer protection, as amended.

3. All rights to the seller's website, in particular copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or part of it without the consent of the seller.

4. The seller is not responsible for errors arising as a result of the intervention of third parties in the online store or as a result of its use contrary to its purpose. When using the online store, the buyer must not use procedures that could have a negative impact on its operation and must not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the online store and use the online store or its parts or software equipment in such a way that would be contrary to its purpose or purpose.

5. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not publicly accessible.

6. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

7. A model form for withdrawal from the contract is attached to the terms and conditions.

These terms and conditions take effect on 11/19/2023.